Papamoa Beach Resort is a wonderful place to holiday with family and friends. We want you to experience maximum enjoyment from your stay while still considering the health, wellness and general safety of other guests.
Please familiarise yourself with the services and guidelines below and contact Reception if you have any queries.
The following information will help make your stay more enjoyable.
Babies Baths: We have babies baths located in the Red Block Ladies bathrooms and the Blue Block Family bathrooms. Please refer to your Resort Map for these lcoations & see our Reception team if you would like access to the private family bathrooms.
Board Games: A range of Board Games are available for hire free-of-charge from Reception.
Car/boat Wash: We have a car/boat wash area located on Ocean Drive. A $10 bond is required at Reception for cleaning equipment hire.
Conference Facilities: ‘The Deck at Papamoa Beach’ is the newest conference venue in the Bay of Plenty. Whether you are planning a product launch, workshop, convention or social event, ‘The Deck at Papamoa Beach’ is the ideal destination for your group of 10-100.
Contact our Conference & Events Coordinator on experience@papamoabeach.co.nz for more info!
Dump Stations: For our camping guests, are located at both the Car wash bay and adjacent to the Fish filleting area. Please refer to your Resort Map or ask us at Reception. Please do not empty chemical toilet waste into our toilets.
Fish Filleting Station: For our keen fisherman, we have a handy fish filleting station located near our ‘Green Block’ – please refer to your Resort Map.
Free Hot Showers: All of our free communal camping showers are on a timer. There are instructions located inside each shower cubicle.
Fun Bikes: Those pedal bikes look fun! Can I take one for a spin? Yes, they’re awesome – and they’re not just for kids! The Fun-Bikes cost from $10 per hour (for a 1 to 2 seater) up to $20 an hour (for the orange four seater beast). You will need to fill out an Indemnity Form at Reception before hiring the bikes, which can be ridden on the sprawling Resort grounds (not offsite). Please don’t speed – for your safety and the safety of our other guests.
Hairdryers: Hairdryers are located in all Womens communal bathrooms for our camping & cabin guests. For our Villa, Bach & Holiday Unit Guests, hairdryers are located in your bathroom cabinet.
Kids Club: Our Kids Club runs through Peak Season, Mon-Fri 9.30am-12noon and is load sof fun for kids aged 5-11yrs.
Jumping Pillow / Adventure Playground: Closed at dusk. Young children under the age of 12yrs must be supervised. Playground rules must be adhered to at all times. In fairness to guests occupying the playground area, no congregating is allowed in the playground area after dusk.
Laundries: We have a truckload of washing to get through. Do you have laundries on site? Yes, we have three laundries (please see Resort Map). Washers and dryers are $4 each and take approx. 35min. They both take $1 and $2 coins and all are self-dispensing e.g. you don’t even have to add any laundry detergent as it is automatically supplied. There are free irons and ironing boards available for you to use in each laundry. We also have one machine that you can put your own detergent in if you prefer to use a specific type. Please ask our team at Reception for details.
Library: The Library is located opposite Reception in the Spa building. The Library works on a borrow or exchange policy.
Loan Items: We have a range of cooking equipment, oven trays, beach towels and the like available for loan from Reception for a $10bond. Please see our friendly Reception team if you need anything!
Mini Tennis Court: Our Mini Tennis court is located in the Playground. Tennis Bats & Balls can be hired free-of-charge from reception.
Petanque Court: Our Petanque court is located at the “Blue Block BBQ Area” (please refer to your Resort Map). Petanque sets can be hired with a $10 bond from Reception.
Private Bathrooms: We have 2 Family bathrooms, 1 Adults only bathroom and 1 Accessible bathroom located in Blue Block. These are accessed with a swipe fob. Please see our Reception team to arrange access. Charges may apply.
Security Gates: The Resort security gates are operational 24 hours with the personal PIN or fob that guests are issued upon arrival. Vehicle access to the Resort is limited to registered guests only. Visitor’s vehicles must be parked outside the Resort entrance. Tailgating will incur a $30 exit fee.
Sky TV (except cabins): We have Sky TV in all of our accommodation rooms, except Cabins. Sky TV is also available on all of our communal TVs. Communal TVs are located in the Library as well as Blue Block Kitchen and BBQ area.
Spa Pool: At what times is your spa available to hire? The spa is available for bookings from 12.30pm to 7pm daily. For guests staying at the resort, the costs are $7 per adult, $5 per child and $20 per family. If you’re a local you’re also welcome to book and hire time in our relaxing spa. The cost for locals who are not staying at the resort is $10 per adult, $7 per child and $30 per family.
Trip & Tour Desk: We have a range of fantastic local trips & tours on offer that showcase our stunning Bay of Plenty & the surrounds. From Swimming with the Dolphins & White Island (Active Volcano) Tours to Kyaking, River rafting, Blokarts & SO much more! We can even arrange Hobbiton Tours and Maori Cultural shows in Rotorua. Speak with our team at Reception NOW to book.
WiFi: Is WiFi available throughout the resort? Yes! We have good quality WiFi available throughout the resort. Upon arrival, you’ll get 250MB free data if you’re staying at our camp sites and 1GB if you’re staying in any of our accommodation. If you need more data you can top up online or buy additional data from Reception.
WiFi Kiosks: I’m not bringing my laptop but would like to check emails. Do you have any computers on-site I can use? Not anymore. We used to have two internet kiosks on-site but they were removed when we upgraded our WiFi system.
Wheelchair Access: We are endeavouring to increase our accessiblity options, so your feedback is always very welcome! We have a number of accessible accommodation rooms that are self-contained and we also have 2 private accessible bathrooms for our camping guests. Please ensure that you discuss your needs with our reception team when booking so that we can ensure that you have access to these if needed.
Where is the nearest gas station? There is a ‘Z’ petrol station approx. 300m from the Resort.
Where is the nearest shopping mall? The Papamoa Plaza is located approx. 300m from the Resort and has a range of shops, a supermarket, The Warehouse, hairdressers, nail salons and a food court
Banks: There are many banks and ATMS within walking distance of our Resort. Westpac is on Domain Rd. BNZ, ANZ, ASB and Kiwibank are all located at Papamoa Plaza and Fashion Island.
Bus Services: A timetable of local bus services is available at Reception.
Church Services: Times and locations available at Reception.
Cinemas:
Dry Cleaning:
Health and Fitness Clubs:
Mail: NZ Post is situated at Papamoa Plaza. Alternatively there is a mail box across the road next to the dairy. If you would like us to post any mail for you, please drop it into reception. We do not sell stamps.
Pharmacies:
Takeaways and Delivery: There is a fantastic range of dine-in and takeaway restaurants in the area. You will find most around Palm Beach Plaza and Fashion Island on Domain/Gravatt Road, 500m from the Resort entrance.
Please refer to the Resort map that was given to you on arrival for directions, or please do not hesitate to ask us at Reception for directions & recommendations!
Taxi Services:
Accommodation Room Servicing:
Villas and Baches: Your daily services will consist of the following:
In keeping with our commitment to care for the environment and reduce usage of water and chemicals, please place your towels in the shower should you wish for them to be changed, otherwise we will presume that you have hung them to dry for reuse. If you are staying with us for longer than 4 nights, on the 5th day you will receive a full service, which includes fresh linen and further cleaning.
Holiday Units & Cabins: Please kindly note that your unit is not serviced. However, should you require fresh towels please don’t hesitate to ask at Reception. If you are staying with us for longer than 4 nights, on your 5th day you will receive a full service, which includes:
In keeping with our commitment to care for the environment and reduce usage of water and chemicals, please place your towels in the shower should you wish for them to be changed, otherwise we will presume that you have hung them to dry for reuse.
Breakages: Oops! I’ve accidentally broken a wine glass in the villa I’m staying in. What shall I do? Please let Reception know about any breakages or damages, so we can assist you. Any unreported damages will incur a charge.
Check out/Departure: Check out time is by 10.00am daily. Please drop your unit keys at Reception on departure. If you depart before Reception opens at 8.00am, please leave your key in the Key Return Box by the front door to Reception.
We sincerely appreciate your assistance in vacating your room by this time to enable us to ensure that it is thoroughly cleaned and ready in time for the next guest.
Car parking: Each site/unit is provided with one carpark. Visitors will need to use the public parking outside of the Resort Security Gates.
DVD Player: We have 1 DVD player for hire at Reception for a $10 bond that is refundable when everything is returned. We also have a small selection of DVDs to hire.
Extra linen: Please advise Reception if you require extra towels, pillows or linen. Please do not use our resort towels on the beach.
Furniture: Please do not remove the indoor furniture from our accommodation units to use outside – it is strictly for indoor use only. Please do not use our outdoor furniture on the beach.
General Hygiene tips for life at the beach: To make your stay as comfortable as possible please don’t leave any food particles on any surface & seal all food packages. Ants and cockroaches love the beach, and will quickly make themselves at home if there is open food available!
Although we regularly treat our rooms and outdoor spaces for cockroaches and ants, if you are having an issue, please notify our reception team.
Heating and Warmth:
Villas and Baches: Your room is fitted with a heat pump. Please use the controller on the wall to turn it on or off & the temperature up or down. Between the hours of 9.00am – 5.00pm, the heat pump units will shut off after 2 hours use when there is no movement. The temperature range has been restricted to 19-24 degrees.
How to use:
Turn heat pump on with on/off switch.
Use the arrow keys to scroll through temperature settings.
Use and keys to adjust the temperature.
There is an electric blanket on each of the beds in your Villa to ensure your warmth and comfort. If you require extra blankets for the beds they are located in your wardrobe, including a basket of throws that you are welcome to use whilst sitting on the front deck.
Holiday Units: Your room has an electric heating unit on the wall that can be turned on by the main switch and turns off when the key tag is removed.
There is an electric blanket on the king bed in your unit to ensure your warmth and comfort. If you require extra blankets for the beds they are located in your wardrobe.
Cabins: Your room has an electric fan heater. Please ensure this heater is turned off and unplugged each time you leave your Cabin. Extra blankets are available for hire from Reception.
Keys: Please remember to drop your keys into Reception or in the Key Return Box outside of Reception office when departing. Lost keys & tags incur a $65 replacement fee.
Key Tag / Power Supply: Your key tag supplies full power to your room Your key tag must be inserted properly into the key slot on your wall for the main power supply to work.
Kitchens:
Your room has a fully equipped kitchen/ette for your convenience. Please show general consideration during food preparation, cooking and discarding of food. Additional charges may be applied if extra cleaning is required due to excessive aromas, mess or rubbish.
Your Cabin is equipped with a basic kitchenette, which has a jug, toaster, bar fridge, cups/ mugs, cutlery & cooking utensils. Running water is located in the amenity blocks. A dish bucket is provided to assist you in transporting dishes to the communal kitchen. Please show general consideration during food preparation, cooking and discarding of food. Additional charges may be applied if extra cleaning is required due to excessive aromas, mess or rubbish.
Parking: Each site/unit is allocated one car park. To avoid disappointment, please check with us if you wish to bring extra vehicles, trailers or boats – charges will apply in peak season. Boats are not permitted over our main Peak Season due to space restrictions, however please advise us if you wish to bring a boat after the second week of January & we will endeavour to accommodate it, space permitting. All vehicles are to be parked on own site or in own car park.
Smoking: We have a No Smoking policy in all of our accommodation units and communal buildings.
Additional charges will be made if you fail to observe this rule. Smoking on camping sites & accommodation decks can be uncomfortable for your neighbours – please be mindful of this and smoke well away from people and their property.
Television: If your TV doesn’t turn on, please ensure that you have your key tag placed firmly in the slot to activate full power to your room (Villas and holiday units Only).
Please do not adjust channel settings. If you require assistance please contact Reception. SKY Movies has a R18 block on it during the day. The block is removed after 8.30pm each night. All channels are pre-programmed and set as the following:
Villas, Baches & Holiday Units:
Channel 1: TV1
Channel 2: TV2
Channel 3: TV3
Channel 4: Prime
Channel 5: SKY News
Channel 6: SKY Sport 1
Channel 7: SKY Sport 2
Channel 8: SKY Movies 1
Channel 9: UK TV
Channel 10: Disney
Cabins:
Channel 1: TV1
Channel 2: TV2
Channel 3: TV3
Channel 4: Four
Channel 5: Maori TV
Channel 6: TV1 Plus 1
Channel 7: TV2 Plus 1
Channel 8: TV3 Plus 1
Channel 9: Four Plus 1
Channel 10: Prime
Channel 11: The Edge TV
Channel 12: Choice TV
Channel 13: TVNZ Pop Up
Channel 16: AlJazeera
Channel 18: Shopping Channel
Channel 20: TVSN Shopping Channel
Channel 21: Yes Shop
Channel 22: Parliament
Channel 24: Te Reo
Channel 26: First Light
Channel 28: Chinese TV
Channel 29: TV29
Channel 36: Apna TV
Channel 500: Info Channel
Our sites will comfortably fit one average size caravan/motorhome, awning plus one car or one large tent, trailer plus one car per site. Should you plan to bring more than this for your holiday with us, please contact Reception before you arrive to make sure there is room.
Car parking: Each site/unit is provided with one carpark. Visitors will need to use the public parking outside of the Resort Security Gates.
Chemical Toilet: Please use dump station for the emptying of waste, do not empty chemical waste down the toilets.
Check out/Departure for Sites: Checkout time for sites is by 12noon. If you would like to arrange a late checkout from your site, please check availability with our reception team first. Charges may apply.
Furniture: We have a number of small 2-seater picnic tables dotted around the Resort for you to use during your stay. Please feel free to move these at your leisure but these are not to be removed from our property nor taken to the beach. These are provided for the use of all our guests.
Larger picnic tables around the Resort are not to be moved as these may be owned by other guests.
Fridges & Freezers: Communal Fridges and Freezers are located in Blue Block Kitchen and the Spa building opposite Reception. Additional Fridges are available in Red Block Kitchen as well. Please ensure that you Name and Date anything that you store in our fridges as these are checked regularly by our team.
General Hygeine tips for life at the beach: To make your stay as comfortable as possible please don’t leave any food particles on any surface & seal all food packages. Ants and cockroaches love the beach, and will quickly make themselves at home if there is open food available!
Although we regularly treat our rooms and outdoor spaces for cockroaches and ants, if you are having an issue, please notify our reception team.
Kitchens: We have 2 communal kitchens located in the Resort. One at “Red Block” and one at “Blue Block”. These kitchens have cooktops, ovens, microwaves, hot water, fridges & freezers. We do not supply cooking equipment, however if you do require pots and pans, we are happy to loan some to you. Please see our friendly reception team.
Living On-site: I’d like to live on site – do you have permanent sites available? We do not allow any people to reside permanently on site but if you’re keen to come up to 100 days a year to holiday, check out our Weekender Sites [link].
Parking: Each site/unit is allocated one car park. To avoid disappointment, please check with us if you wish to bring extra vehicles, trailers or boats – charges will apply in peak season. Boats are not permitted over our main Peak Season due to space restrictions, however please advise us if you wish to bring a boat after the second week of January & we will endeavour to accommodate it, space permitting. All vehicles are to be parked on own site or in own car park.
Site & Amenity Block Servicing: We hope that you find your campsite satisfactory. It is our aim to be able to provide a good quality spot to put the motorhome, caravan or pitch the tent. However if at any time during your stay, your site needs attention, please do not hesitate to speak to one of our grounds team members.
Our Amenity blocks are cleaned multiple times a day in Peak Season and twice daily in the off season. For specific times, please see the signage in our blocks. It is our aim to provide very clean, safe and presentable amenities, so if you come across anything that needs attention, we’d appreciate it if you let one of our team know & we’ll deal to it asap!
Smoking: We have a No Smoking policy in all of our accommodation units and communal buildings.
Additional charges will be made if you fail to observe this rule. Smoking on camping sites & accommodation decks can be uncomfortable for your neighbours – please be mindful of this and smoke well away from people and their property.
Tents: I’m thinking of bringing the family and pitching a tent on one of your sites. Are there any rules or regulations I need to be aware of? All tents that are plugging into power must have a 10m lead with RCD (residual current device). Management reserves the right to unplug any connection that does not comply with regulations. Tents can only be erected on specified sites and cannot be erected outside of accommodation units.
Our sites will comfortably fit one average size caravan/motorhome, awning plus one car or one large tent, trailer plus one car per site. Should you plan to bring more than this for your holiday with us, please contact Reception before you arrive to make sure there is room.
Television: We have communal TVs located in our Library/TV room as well as the Blue Block Kitchen. We also have big screen TVs located in our BBQ area (adjacent to Blue Block Kitchen) and at our function centre, The Deck.
Please ask our Reception team if you would like something specific put on the big screen and we will check availability for you. Otherwise checkout the “Whats On” board at Blue Block for the Bigscreen viewing schedules.
Weekenders: What are Weekender Sites? Papamoa Beach Resort offers a number of sites designed for people wanting to leave their caravans on-site for holiday purposes. We call these “Weekenders”. You might also know them as “On-site Caravans” or “Annual Sites”.
Weekender caravans can be stored for a full year from either 1 July (Sea View option) or 1 October (Park option), or part of a year to suit your requirements. Payment of these fees is made in advance for the period booked.
For more info click here or call our Reception Team Leader Donella on 0800 232 243 or email thehub@papamoabeach.co.nz. Better still, make an appointment to come and see us, we’d love to show you around!
Babies Baths: We have babies baths located in the Red Block Ladies bathrooms and the Blue Block Family bathrooms. Please refer to your Resort Map for these lcoations & see our Reception team if you would like access to the private family bathrooms.
Board Games: A range of Board Games are available for hire free-of-charge from Reception.
Fun Bikes: Those pedal bikes look fun! Can I take one for a spin? Yes, they’re awesome – and they’re not just for kids! The Fun-Bikes cost from $10 per hour (for a 1 to 2 seater) up to $20 an hour (for the orange four seater beast). You will need to fill out an Indemnity Form at Reception before hiring the bikes, which can be ridden on the sprawling Resort grounds (not offsite). Please don’t speed – for your safety and the safety of our other guests.
Kids Club: How do I get my kids involved in Kids Club? Click here to find out more about how to enrol your child in Kids Club.
Mini Tennis Court: Our Mini Tennis court is located in the Playground. Tennis Bats & Balls can be hired free-of-charge from reception.
Playground: You have such a fabulous Adventure Playground for children! What are the rules around it? Thanks, the kids love it! And we love kids to be safe while they’re with us. To keep everyone safe we ask you to supervise kids under 12 at all times. The playground closes at dusk, so we ask that guests leave the area after this time.
I have a friend that I would like to stay overnight with me while I’m staying here. What do I need to do? Please ask your visitor to check-in at Reception when they arrive. We will record their stay and provide them with vehicle access to the Resort. The applicable nightly tariff will be charged.
I’m camping and would like to have a party with my friends. Is this okay? We are a family resort so reasonable behaviour is expected at all times (no loud swearing or bad language please). Although you are most welcome to socialise, excessive drinking and parties are forbidden. Alcohol is permitted on guest’s unit/site only and complete quietness is expected between the hours of 10pm and 7am.
Pets: Well behaved dogs are permitted on camp sites only between 1 March and 10 November each year, excluding Easter. Conditions apply. Dogs are not permitted in accommodation units at any time. If you see anyone contravening our Dog Policy rules, please report it to a Resort team member immediately. Our aim is to ensure that everyone feels safe & comfortable around dogs on-site as we feel that its important to be able to holiday with your pooch as much as possible!
Security Gates: The Resort security gates are operational 24 hours with the personal PIN or fob that guests are issued upon arrival. Vehicle access to the Resort is limited to registered guests only. Do not share your personal PIN number with others or Tailgate as this will cause the gates to malfunction and may incur charges. Visitor’s vehicles must be parked outside the Resort entrance. Tailgating will incur a $30 exit fee.
We have a sports tournament coming up in the Bay of Plenty. Is your resort suitable for groups to stay? Absolutely. Our resort is fantastic for group stays. Unlike motels where the members of your group will all be stuck in separate rooms Papamoa Beach Resort gives your group the opportunity to socialise and meet in an array of communal areas and facilities. Find out more about group stays.
What is Dinner in the Domain and when is it on? Papamoa Beach Resort is proud to be the principle sponsor of this fantastic local event. Dinner in the Domain is a weekly artisan food market held in the idyllic Papamoa Domain. Operating every Thursday evening from 24 November through to 30 March, this event promises to offer the best street food the Bay has to offer. Find out more.
What can we do on rainy days? There is SO much to do on rainy days in the bay (not that we have that many!). Check out the list on our Things to Do page or explore more options here.
Do you have anything fun on over Easter? We sure do! We have Colouring competitions, Family Fun Relays and of course…. Easter bunny himself makes an appearance along with a LOAD of easter eggs! Reserve your spot now!
We accept: Eftpos, Visa, MasterCard, Cash.
Business Services: Photocopying and other services are available for a small cost at Reception.
Board Games: A range of Board Games are available for hire free-of-charge from Reception.
Check In: Check in is 2.00pm for accommodation and 12.00pm for sites. Payment of all accounts is due on arrival. All guests & visitors must check in on arrival.
Checkout/Departure: Check out time is by 10.00am daily for both Accommodation & Camp Sites.
Please drop your unit keys at Reception on departure. We sincerely appreciate your assistance in vacating your room by this time to enable us to ensure that it is thoroughly cleaned and ready in time for the next guest.
If you depart before Reception opens at 8.00am, please leave your key in the Key Return Box by the front door to Reception.
Guest security: We advise that you lock your doors and windows if you go out or retire for the evening. Do not leave valuables unsecured in your unit, on the balcony or on your site. The Resort accepts no responsibility for theft.
We have CCTV Cameras throughout the Resort that are in operation 24hrs. Our on-site security can be contacted on 021 029 23800.
Ice: Available for purchase from Reception during December and January, or available at the Dairy opposite the Resort.
Lost Property: Any lost property handed into Reception is kept for a maximum of 3 months, after which it is donated to charity. It is the guest’s responsibility to claim any lost property.
Loan Items: We have a range of cooking equipment, oven trays, beach towels and the like available for loan from Reception for a $10bond. Please see our friendly Reception team if you need anything!
Mini Tennis Court: Our Mini Tennis court is located in the Playground. Tennis Bats & Balls can be hired free-of-charge from reception.
Petanque Court: Our Petanque court is located at the “Blue Block BBQ Area” (please refer to your Resort Map). Petanque sets can be hired with a $10 bond from Reception.
Recycling: Please help us achieve our 60% Recycling goal by using the appropriate bins for bottles, cans & paper at each rubbish station.
Security Gates & Pin Numbers: The Resort Security Gates are operational 24 hours. You can enter/exit at any time with the personal PIN number that you were issued upon arrival. The PIN number is for your registered vehicle only. Do not share your PIN number with others or tailgate as this may cause the system to malfunction & may incur charges. Tailgating will incur a $30 exit fee.
Please ensure that you have read our full Reservation Terms & Conditions here.
Affordable Payment Options Available: I’d love to stay at Papamoa Beach Resort but money is tight. Are there any payment options available to make holidaying easier? We have a fabulous payment plan available to make paying for your holiday with us even easier! Cruizy-Pay enables you to pay off your holiday throughout the year. All you need to do is pay your deposit to secure your Reservation, and then register for Cruizy Pay to begin making payments throughout the year – whenever suits you and in amounts that suit you! Click here to find out more.
Checkout: What time is checkout and can we request a late checkout? Checkout time is by 10.00am each morning. Because we’re a busy resort with guests coming and going, we will do our best to accommodate any requests for late checkouts but it’s not always possible.Please do not hesitate to check with our Reception team the day before your departure.
Children: What age do you classify as children? Those aged 1 to 14 years of age are classified as children here at Papamoa Beach Resort. Your child stays free of charge if they are under one. If you stay in our holiday accommodation and have a toddler who will be sleeping in their own portacot (that you bring along) they can also stay free of charge.
Security Bonds: Upon check-in you will be required to provide Reception with a Security Bond. This will take the form of either leaving your credit card number on file with us, or providing a $100 cash bond that is refundable upon check-out. We cannot see your Credit Card details, we merely hold them on file on the off-chance that we need to cover any costs incurred due to damage and/or extra cleaning required to Resort property. You will be required to sign a form agreeing to this upon check-in.
Discounts: I loved my holiday at Papamoa Beach Resort and would like to come and stay more often. Do you have any discounts available for regular stayers? Not at the moment… But we’re working on it! In the meantime, please contact Reception for more information on our regular deals. We also run promotions throughout the year on Facebook, so make sure to ‘like’ our page and check it regularly for hot deals!
Car stickers: For security reasons, car stickers are issued to all registered vehicles in the Resort between 20 December – 31 January each year. These stickers can be easily removed upon departure.
Security Gates: The Resort security gates are operational 24 hours with the personal PIN or fob that guests are issued upon arrival. Vehicle access to the Resort is limited to registered guests only. Do not share your personal PIN number with others or Tailgate as this will cause the gates to malfunction and may incur charges. Visitor’s vehicles must be parked outside the Resort entrance. Tailgating will incur a $30 exit fee.
Speed in Resort: Walking pace only for cars and bikes. Our roads are a “Shared Zone” for all pedestrians, bikes and vehicles. Watch for children!
Visitors Vehicles & Visitor Policy: Visitor parking is located outside the Resort entrance in the Papamoa Domain. Vehicles displaying a mobility card will be allowed access provided there is available space on the guest site/unit. If space does not allow, the registered guest will need to remove their registered vehicle for the duration of the visit.
Visitors must report to reception upon arrival. Day visitors are the ultimate responsibility of the registered guest and must leave quietly before 10.00pm. Visitor charges apply; $1 per adult, 50c per child and $3 per family.
Can we bring our boat on holiday? Outside of our peak season, we have ample space for you to bring the boat! We also have a boat/car wash station and a fish filleting station.
Unfortunately, boats are not permitted at Papamoa Beach Resort during peak periods (e.g. 26th Dec – 29th Jan), as we do not have the space available.
However, boats are negotiable after the second weekend in January, with approval from management. Please ensure you get management approval to avoid disappointment. If you would like to enquire about boat storage please contact J & R Autos on (07) 578 5456 or Bridge Marina on (07) 574 7166.
Behaviour And Conduct:
We ask all guests to behave in a considerate manner at all times. Complete quietness between the hours of 10pm and 7am. We reserve the right to cancel tenancy at any time should there be, in the opinion of Management, objectionable disregard of Resort rules and conduct. No refund of fees will be paid.
BBQs: The BBQs are free for you to use whenever you want. All we ask is that you don’t move the BBQs from their locations. Please be respectful of other guests by not leaving meat, fat or other rubbish on our beautiful grounds. Other than that, they’re yours to enjoy! Can I pull the BBQ onto the deck of my Villa? BBQs are not permitted on the decks of any accommodation units, due to damage in the past. You are however more than welcome to use the complimentary BBQs in the convenient spots in which they are located.
Bikes / Scooters: To be ridden at walking pace only – watch out for cars! Helmets must be worn at all times. Our roads are a shared zone, please ensure your kids are mindful of road safety!
Bikes, Scooters & Skateboards are not permitted around our facility blocks or Reception area and we ask that bikes, scooters etcare not ridden after dusk
Caravans/Campervans: Must have a current Electrical Warrant of Fitness. Power leads must be a minimum of 10m in length. Must provide own waste container. Must empty chemical toilets in dump stations provided.
Children’s Playground: Please supervise your children at all times, ensuring they adhere to Playground Rules. The Giant Jumping Pillows and Playground are closed at dusk.
Children At Night Time: Parental control is expected. Due to a problem of children roaming the Resort grounds at night and disturbing other guests, Management has imposed an 11pm curfew. This means that children will be told to return to their site/unit if found roaming or congregating in the Resort grounds after this time. If they refuse, Management (or their agent) reserve the right to physically escort them to their site/unit. If children do not tell staff/security who they are, they will be physically escorted from the property and will be refused re-entry into the Resort. We have a zero tolerance policy, and should anyone contravene the Resort Rules, the family’s holiday will be terminated immediately the following morning, with no refund of fees paid.
Chemical Toilet: Please use dump station for the emptying of waste, do not empty chemical waste down the toilets.
Damages: To help us to maintain our highest standards, please report any damage or spillages to Reception immediately so they can be treated. We reserve the right to charge for any damages.
Fires/Fireworks: Open fires are not permitted by law in the Resort or on the beach. Fireworks are not permitted within the Resort. Unfortunately this also includes charcoal BBQs.
Fun And Games: Papamoa Beach Resort encourages guests to play games in and around the Resort, however please do not be offended if asked to cease an activity which could jeopardise the safety of people and/or property. eg. cricket balls, water fights etc.
Alcohol
We are a family Resort and excessive drinking and parties are forbidden. Alcohol may only be consumed on your own site/unit and is not permitted in any communal areas.
Pets
Well behaved dogs are permitted on camp sites only between 1 March and 10 November each year, excluding Easter. Conditions apply. Dogs are not permitted in accommodation units at any time. If you see anyone contravening our Dog Policy rules, please report it to a Resort team member immediately.
Recycling: Please use the appropriate bins for bottles, cans and paper provided at each rubbish station. Please help us achieve our 60% recycling goal. We have committed to being part of the Environmentally Sustainable Tourism Project.
Sites: Our sites will comfortably fit one average size caravan, awning + one car or one large tent, trailer + one car per site. Please check with Reception if planning on bringing extra tents, boats etc. to avoid disappointment.
Security Gates: The Resort security gates are operational 24 hours with the personal PIN or fob that guests are issued upon arrival. Vehicle access to the Resort is limited to registered guests only. Do not share your personal PIN number with others or Tailgate as this will cause the gates to malfunction and may incur charges. Visitor’s vehicles must be parked outside the Resort entrance. Tailgating will incur a $30 exit fee.
Smoking: We have a No Smoking policy in all of our accommodation units and communal buildings.
Additional charges will be made if you fail to observe this rule. Smoking on camping sites & accommodation decks can be uncomfortable for your neighbours – please be mindful of this and smoke well away from people and their property.
Speed In Resort: Walking pace only for cars and bikes. Our roads are a “Shared Zone” for all pedestrians, bikes and vehicles. Watch for children!
Tents: Plugging in to power must have a 10m lead with RCD (residual current device). Management reserves the right to unplug any connection that does not comply with regulations. Tents can only be erected on a site and cannot be erected outside accommodation units.
Theft: As a reminder, please ensure that you keep all valuables secure. Put away recreation equipment, lock your doors and ensure all vehicles are secure.
Visitors:
Water: No water fights in any form (ie. Bombs, pistols etc). Unfortunately filing water pistols etc. in amenity blocks can cause flooding which is an extreme hazard.
